Our Claims Code

We believe a great claims service contains positive outcomes, which is why we created our unique best practice claims agreement known as ‘The Claims Code’.

Through this exclusive agreement with our insurer and loss adjuster partners you can benefit from valuable features designed to deliver speed of settlement, fuss-free, prompt and decisive action from day one, together with major loss planning and control.

All underpinned by a communication cycle which puts you at the heart of the process giving you complete clarity of expectation so you know what will happen, when and why.

Your positive outcomes


Your personal claims team – our claims specialists

Working under Daryn Hughes, our Claims Code Executives are the driving force making great claims service happen. An integral part of your Lockton REAC service team sharing deep knowledge of your account with expertise nurtured over many years, our team will represent you in any claims matter including large or complex losses.

Our Claims Code Executives will listen to your bespoke needs, help you select the right loss adjuster partner to provide property damage claims handling including a 24hr emergency service, as well as design and prepare your claims procedures and act as your ongoing dedicated claims advocate.



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